Privacy Policy

1. INFORMATION WE COLLECT

We collect and process the following types of personal information:

Personal Details: Full name, email address, phone number, company name, job title
Profile Content: Profile photos, biographical information, social media links, company logos, business information
Technical Data: IP address, browser type, device information, operating system, usage statistics, page views
Payment Information: Billing details, payment method information (processed securely through PayFast)
Location Data: Geographic location for map services and location-based features (when enabled)
Communication Data: Messages, support requests, feedback, and correspondence with our team
Analytics Data: User interactions, feature usage, performance metrics, and engagement statistics

2. HOW WE USE YOUR INFORMATION

We use your personal information to:

Deliver and improve our digital business card services
Create and manage your digital business cards and profiles
Process payments and manage subscriptions
Provide customer support and respond to inquiries
Send important service updates and notifications
Personalize your dashboard and user experience
Generate analytics and insights to improve our services
Ensure platform security and prevent fraud
Meet legal obligations and comply with applicable laws
Enable calendar scheduling and appointment booking features

We do not sell your personal data. We do not share your personal information for marketing purposes without your explicit consent.

3. CONSENT AND LEGAL BASIS

By using our Service, you consent to the collection and processing of your personal data as described in this policy. Our legal basis for processing includes:

Consent: Where you have explicitly agreed to data processing
Contract: Processing necessary to provide our services
Legitimate Interest: For service improvement and security
Legal Obligation: Where required by law

You may withdraw your consent at any time by contacting us at: support@visionlink.co.za

4. THIRD-PARTY SERVICE PROVIDERS

We share your data with the following categories of trusted third-party service providers:

Infrastructure & Hosting

• Supabase (database, authentication, file storage)
• Vercel (web hosting and analytics)

Payment Processing

• PayFast (payment processing)

Communication Services

• Email services (VisionLink mail servers)
• Calendly (appointment scheduling)

Enhanced Features

• Google Maps API (location services)
• VisionLink QR (proprietary QR code generation system)

All third-party processors are POPIA-compliant and contractually bound to maintain confidentiality and data security.

5. DATA RETENTION AND DELETION

We retain your data only for as long as necessary for the purposes described above or as required by law.

Data Deletion Process

• You may request deletion of your data via your account settings or by emailing support@visionlink.co.za
• We will confirm receipt of your request within 3 business days
• Full deletion processing completed within 10 business days (unless legally restricted)
• Some data may be retained for legal compliance or security purposes

7. DATA BREACH NOTIFICATION

In the event of a data breach affecting your personal information, VisionLink will notify affected users within 72 hours of becoming aware of the breach, as required by POPIA. The notice will include:

Description of the breach and data impacted
Potential consequences and risks
Mitigation actions taken and recommended
Contact information for further assistance

8. YOUR RIGHTS UNDER POPIA

Under the Protection of Personal Information Act (POPIA), you have the right to:

Access Your Data

Request a copy of your personal information

Correct Information

Update or correct inaccurate data

Delete Your Data

Request deletion of your personal information

Object to Processing

Object to certain types of data processing

Lodge Complaints

File complaints with the Information Regulator

Data Portability

Export your data in a portable format

Information Regulator Contact:
https://inforegulator.org.za/

9. COOKIES AND TRACKING

Our platform uses cookies and similar technologies to enhance your experience:

Essential Cookies: Required for basic site functionality and security
Analytics Cookies: Help us understand how you use our service (via Vercel Analytics)
Preference Cookies: Remember your settings and customizations
Authentication Cookies: Keep you logged in securely

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect site functionality.

10. POLICY CHANGES

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated via:

Email notifications to registered users
Dashboard notifications when you log in
Updates on our website and social media channels

We encourage you to review this policy regularly to stay informed about how we protect your information.