Refund Policy
Understanding your refund rights for VisionLink services and products
1. OVERVIEW
VisionLink Technologies is committed to customer satisfaction. This refund policy outlines the conditions under which refunds may be requested for our digital business card platform services and physical products.
Important: Refund eligibility varies by service type. Please review the specific policies below that apply to your purchase.
2. SUBSCRIPTION SERVICES REFUND POLICY
7-Day Money-Back Guarantee
We offer a full refund on all subscription plans if you cancel within 7 days of your initial purchase.
What's Covered:
- Monthly subscription plans
- Annual subscription plans
- Premium feature upgrades
- Team and company plan subscriptions
How to Request:
- Email us at support@visionlink.co.za
- Include your account email and subscription details
- Specify "Refund Request" in the subject line
- We'll process your request within 1-2 business days
Processing Time: Refunds are typically processed within 5-10 business days and will appear on your original payment method.
3. PHYSICAL PRODUCTS POLICY
No Refunds on Physical Items
Physical business cards and accessories are custom-made products that cannot be refunded once produced.
Non-Refundable Items:
- Physical NFC business cards (all materials: plastic, metal, wood, bamboo)
- NFC accessories (keychains, bracelets, tags)
- Display stands and card holders
- Custom-printed materials
Why No Refunds?
- Items are custom-produced with your personal information
- NFC chips are programmed specifically for your account
- Quality control ensures products meet specifications before shipping
- Security reasons prevent returns
Before You Order: Please carefully review your design, information, and order details before completing your purchase.
4. QUALITY ISSUES AND DEFECTS
Quality Guarantee
While physical products are non-refundable, we stand behind the quality of our products.
We Will Replace Items If:
- NFC chip fails to function properly
- Printing errors or quality defects
- Damage occurred during shipping
- Wrong product or information was produced
Reporting Quality Issues:
- Contact us within 14 days of receiving your order
- Email support@visionlink.co.za with photos of the issue
- Include your order number and description of the problem
- We'll investigate and arrange replacement if warranted
Replacement Policy: Approved replacements will be produced and shipped at no additional cost to you.
5. CANCELLATION PROCEDURES
Subscription Cancellation
- Cancel anytime through your dashboard
- Email support for assistance
- Service continues until end of billing period
- Refund available if within 7 days
Physical Order Cancellation
- Must cancel before production begins
- Contact support immediately
- Production typically starts within 24 hours
- No cancellation once production starts
6. PAYMENT METHOD REFUNDS
Approved refunds will be processed back to your original payment method. Processing times vary by payment provider:
Credit Cards
3-5 business days
Bank Transfers
5-10 business days
Digital Wallets
1-3 business days
Note: Refund processing times are handled by PayFast and your financial institution. VisionLink processes approved refunds within 1-2 business days of approval.
7. EXCEPTIONS AND SPECIAL CASES
Refunds Will NOT Be Provided For:
- • Change of mind after the 7-day period for subscriptions
- • User error in information provided for physical products
- • Dissatisfaction with customization choices you made
- • Technical issues on your device or network
- • Violation of our Terms of Service leading to account suspension
- • Requests made more than 30 days after purchase
Special Considerations:
- • Medical or emergency situations will be reviewed case-by-case
- • Business closure may qualify for partial refunds
- • Duplicate purchases can be refunded with proof
- • Fraudulent charges will be investigated and resolved
8. CONTACT INFORMATION
Need to request a refund or have questions about our refund policy?
9. POLICY UPDATES
This refund policy may be updated from time to time. Changes will be communicated via email and posted on our website. Continued use of our services after changes indicates acceptance of the updated policy.
This refund policy is part of our Terms of Service and subject to South African consumer protection laws.
This policy complies with South African consumer protection laws.