Terms of Service
Your agreement with VisionLink Technologies for using our digital business card platform
1. ACCEPTANCE OF TERMS
By accessing or using VisionLink Technologies' digital business card platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these terms, you may not use our Service.
Important: These terms constitute a legally binding agreement between you and VisionLink Technologies (Pty) Ltd.
2. DESCRIPTION OF SERVICE
VisionLink provides a digital business card platform that allows users to:
Core Features
- • Create and customize digital business cards
- • Share contact information via QR codes and links
- • Manage multiple card templates and designs
- • Access analytics and engagement metrics
Business Features
- • Company team management
- • Calendar integration and scheduling
- • Location services and mapping
- • Payment processing for premium features
3. USER ACCOUNTS AND REGISTRATION
Account Creation
To use our Service, you must create an account by providing accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials.
Account Security
- You are responsible for all activities under your account
- Notify us immediately of any unauthorized use
- Use strong passwords
- Do not share your account credentials with others
Account Termination
You may terminate your account at any time. We reserve the right to suspend or terminate accounts that violate these terms or engage in prohibited activities.
4. ACCEPTABLE USE POLICY
You agree to use our Service responsibly and in compliance with all applicable laws. You may not:
Prohibited Activities
- • Upload harmful, illegal, or offensive content
- • Attempt to hack, breach, or damage our systems
- • Spam, harass, or abuse other users
- • Violate intellectual property rights
- • Distribute malware or viruses
- • Engage in fraudulent activities
Content Guidelines
- • Ensure content is accurate and truthful
- • Respect others' privacy and confidentiality
- • Use appropriate and professional language
- • Comply with industry standards and regulations
- • Respect cultural sensitivities
- • Maintain professional business standards
5. SUBSCRIPTION PLANS AND BILLING
Subscription Tiers
We offer various subscription plans with different features and usage limits. Current pricing and features are available on our website and may change with notice.
Payment Terms
- Payments are processed securely through PayFast
- Subscriptions are billed monthly or annually as selected
- Refund policies vary by service type (see Cancellation and Refunds section below)
- Failed payments may result in service suspension
- Price changes will be communicated 30 days in advance
Cancellation and Refunds
✅ Subscription Services
- • You may cancel your subscription at any time
- • Cancellations take effect at the end of the current billing period
- • 7-Day Refund Policy: Full refunds available if you cancel within 7 days of subscription purchase
- • Contact support@visionlink.co.za to request your refund
- • See our Refund Policy for complete details
🚫 Physical Products
- • Physical cards and accessories are non-refundable
- • Once produced and shipped, physical items cannot be returned
- • Please review your order carefully before completion
- • Quality issues will be addressed on a case-by-case basis
Note: All refund policies comply with South African consumer protection laws. Refund processing may take 5-10 business days depending on your payment method. For detailed information, review our complete Refund Policy.
6. INTELLECTUAL PROPERTY RIGHTS
VisionLink's Rights
The VisionLink platform, including all software, designs, trademarks, and proprietary technology, is owned by VisionLink Technologies and protected by intellectual property laws.
Your Content Rights
You retain ownership of content you upload to the platform. By using our Service, you grant us a limited license to display, process, and distribute your content as necessary to provide the Service.
License to Use
We grant you a limited, non-exclusive, non-transferable license to use our Service in accordance with these Terms. This license terminates when your account is closed or suspended.
7. PRIVACY AND DATA PROTECTION
Your privacy is important to us. Our data collection and processing practices are governed by our Privacy Policy, which complies with POPIA regulations.
Key Privacy Principles
- • We collect only necessary information to provide our services
- • Your data is encrypted and securely stored
- • We do not sell your personal information
- • You have control over your data and privacy settings
- • We comply with applicable data protection laws
For complete details, please review our Privacy Policy .
8. SERVICE AVAILABILITY AND SUPPORT
Service Uptime
We strive to maintain high service availability but do not guarantee 100% uptime. Planned maintenance will be communicated in advance.
Target Uptime: 99.9% excluding scheduled maintenance
Customer Support
Support is provided via email and our help documentation. Response times vary by subscription tier and issue complexity.
Contact: support@visionlink.co.za
9. LIMITATION OF LIABILITY
Important Legal Notice
To the maximum extent permitted by law, VisionLink Technologies shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:
- Loss of profits, data, or business opportunities
- Service interruptions or downtime
- Third-party actions or content
- Technical failures or security breaches
Our total liability is limited to the amount paid by you for the Service in the 12 months preceding the claim.
10. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless VisionLink Technologies, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:
- Your use of the Service in violation of these Terms
- Your content or information shared through the platform
- Your violation of any third-party rights
- Your breach of applicable laws or regulations
11. GOVERNING LAW AND DISPUTES
Governing Law
These Terms are governed by the laws of South Africa. Any disputes will be subject to the exclusive jurisdiction of South African courts.
Dispute Resolution
- Direct Communication: Contact us first to resolve issues amicably
- Mediation: Attempt mediation through a recognized mediation service
- Arbitration: Binding arbitration as a final resort (where applicable)
- Court Proceedings: South African courts as the final authority
12. CHANGES TO TERMS
We reserve the right to modify these Terms at any time. Material changes will be communicated through:
Email Notification
Sent to your registered email address
Dashboard Alert
Notification when you next log in
Public Notice
Posted on our website and social media
Notice Period: Material changes take effect 30 days after notification. Continued use of the Service after changes indicates acceptance of the new Terms.
13. CONTACT INFORMATION
Questions about these Terms of Service?
These terms are governed by South African law and comply with local regulations.